Returns

Returns

CHIQUIBEBE offers the possibility to return/change your order 14 first calendar days after purchase. Except in these cases

-If the product has some kind of defect. (keep in mind that these are products created by hand, in every step from the fabric arriving to us, to creating the product that is in your hands). Small imperfections and irregularities should not be considered defects, but rather demonstrate the authenticity of a handmade artisanal product. In case of rips, unstitched, faulty zippers you can ask for the item return or exchange (in case the article is personalized , no refunds will be made).

-If it is a distance purchase, in this case as consumers there is a period of 14 days to cancel the purchase. The amount of the returned products will be returned (after deducting the direct costs of return, which will be at the expense of the Customer, rejecting the returns due postage).

Once this period has ended, CHIQUIBEBE will not accept returns for product purchases. 

All products must be returned to its original packaging with all the accessories it contains, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the article. Otherwise CHIQUIBEBE reserves the right to refuse the return. 

The following items cannot be exchanged or returned:

Due to the nature of these items, unless they arrive damaged (we are not responsible for damage created by the courier company, or upon opening the package upon receipt) or defective, I do not accept returns from:

  • Custom orders (made under orders from the Customer)
  • Customized products
  • Items that have been used or are not delivered in the same condition as they were sent.
  • Intimate items (for health/hygiene reasons)
  • Items on offer

Return conditions

the shipping costs for returns are in charge of buyer. If the item is not returned in its original condition, the buyer will be responsible for any loss of value. 

Do you have questions about your order?

Contact us at chiquibebe_jenni@hotmail.com if you have any problems with your order.

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